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Frequently Asked Questions

What is the currency amount for the Blue Card?

The minimum amount that can be loaded on the card is $100 or equivalent amount in other currency. The maximum amount would be as per Alto Trust Bank BVI guidelines applicable from time to time. You can learn more about it by contacting our consultants using the form on our website or by calling us directly.

What steps do I take if my card gets lost?

If you lose your card please immediately contact our customer support center so that we could issue a new one as fast as possible.

Do I have to maintain any minimum balance?

It depends on the card you choose. For example, if you pick an Orange Card, you get a special waiver on the minimum balance requirement.

What security features does the mobile banking have?

Mobile browser-based banking is very similar to PC based internet banking. The respective mobile handset browser replaces a PC browser to access the banking services. Some of the important security measures in place are 128 bit SSL from VeriSign, https:// based access etc.

What kind of browser do I need for online banking?

Our Banking System supports all browsers. Some of the most popular ones are Chrome, Opera, Firefox, and Safari. If you are using Internet Explorer make sure the version of your browser is 9.0 or higher.

Can I make online payments to foreign recipients?

Yes, you can! Our bank does not limit any payments to a certain country so whether you are using our online banking system or an app for your device, you can safely transfer any amount of money or purchase services and products.

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